Refund Policy

Free Service

s12.in is currently offered as a free service. As no payment is required, this refund policy is provided for future reference when paid features become available.

Future Paid Features

When paid features are introduced, the following refund policy will apply:

• Monthly Subscriptions: You may cancel at any time. Access continues until the end of your billing period. No prorated refunds for partial months.
• Annual Subscriptions: Eligible for a prorated refund within the first 30 days if you're unsatisfied with the service.
• One-time Purchases: Non-refundable once the service has been accessed or used.

How to Request a Refund

To request a refund for eligible purchases:

1. Email us at support@s12.in
2. Include your account email and reason for the refund request
3. We will respond within 3-5 business days
4. Approved refunds will be processed to your original payment method within 5-10 business days

Exceptions

Refunds will NOT be granted in the following cases:

• Account terminated for Terms of Service violations
• Chargebacks filed without first contacting us
• Requests made after 30 days from purchase
• Dissatisfaction with features clearly described before purchase

Questions?

If you have questions about our refund policy, please contact our support team or review our Terms of Service.